Designing the FAQ
The architecture of a FAQ is clear-cut: there is a list of questions, and each one has an
answer. If there are a substantial number of entries, the FAQ should have subheads to
intelligently categorize the content. The simplicity of the content opens the door for different
design options. Listing the questions in a linear fashion can be complemented with
simple collapse/expand JavaScript functionality that dramatically shortens the initial page
length and has more of a table-of-contents feel, as shown in Figure 10-2.
For deeper FAQs, a slightly different architecture should be considered. One popular
option is to keep the list of questions in the top half of the web page, and all of the
answers in the bottom half. When people click a question from the leading list, they are
transported to the point of the web page where the answer starts. This is accomplished
through simple inline anchor tags. For instance, this might be the question at the top of
the page:
I'm interested in your fabric, ??
but what if I need a custom pattern?WEB DESIGN AND MARKETING SOLUTIONS FOR BUSINESS WEBSITES
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And this might be the answer further down:
Acme Textiles is happy to address the unique ??
needs of our customers by offering a full range of custom pattern ??
reproduction on all of our fabric options.
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