At a minimum, three fields are required: e-mail, name, and message. These are the nucleus
of the message. You cannot respond if you don??™t have an e-mail, you don??™t know who to
respond to if you don??™t have a name, and you have no idea what their message is if you
don??™t offer a place to enter one.
THE ABOUT SECTION
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6
8. www.hotscripts.com
9. www.wufoo.com
In order to more effectively respond to someone??™s query, ask for additional information.
Many sites employ a drop-down with a predetermined list of options that help clarify the
theme of the message. You may ask for additional pieces of information, such as a phone
number, address, or a piece of data applicable to only your company (like a policy number
for an insurance company). Review Figure 6-12??”this small wine manufacturer offers a
drop-down to help users better identify themselves, and offers optional fields for their
company and phone numbers.
Figure 6-12. This small wine manufacturer enables users to better identify themselves when
contacting the company.
Choosing required fields
Part of the task of building a contact form is deciding which fields will be required.
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