Review the supplier test, benchmark, and metrics plans, specifications, and tools.
2. Implement and monitor a metrics program for incoming deliverables.
3. Liaise with the supplier test group. Coordinate with the supplier in arranging HCI tests on-shore.
4. Monitor the supplier against the metrics, the process model, the SLA, and the contract.
The primary channels through which the supplier can be monitored are:
??? Bug management database
??? Test results
??? Specification reviews
??? Project plan and schedule
??? Project status reports
??? Time sheets
??? Audit reports
??? Code quality analyses
??? Time sheets
??? Metrics drawn from the various management databases and the SLA
Depending on the size you may want to channel all communication through 2??“3 people on each side.
Some companies have found that it is preferable to treat off-shore staff as merely dislocated, and keep a
full network of communications. There will thus be the usual flow of memoranda, change requests, bugs,
specs, and other documents.
10.2.4.2 Warning Signs to Look for
1. Staff being unavailable or moved to another project without warning. Ensure you have the names
of all staff working on your project, and whether they are full- or part-time. Some off-shore
suppliers have an average staff turnover of 18 weeks.
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2. Simultaneous inaccessibility of bug and configuration management databases.
Possibly means the
supplier has experienced major and embarrassing problems or that he is surreptitiously modifying the
metrics data acquisition program.
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