6
Tell them what you want
process model ............................................................................195
Figure 10.7 Make a release......................................................................................................................198
Figure 10.8 Supplier creates and tests a build.......................................................................................200
Figure 10.9 Customer accepts a release .................................................................................................201
Figure 10.10 Plan structure ......................................................................................................................203
Figure 11.1 Data ranges ..........................................................................................................................205
Figure 11.2 Cause??“effect graph constructs............................................................................................206
Figure 11.3 Cause??“effect graph example ...............................................................................................207
Figure 11.4 Cause??“effect identification .................................................................................................207
Figure 11.5 A cause-and-effect graph....................................................................................................207
Figure 11.6 Example of a cause??“effect decision chart.
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