These services are made available depending
on the Web portal needs of the organization. This opens up more possibilities of problems
that can arise from the use of the Web portal. These services could be a list of defi ned
applications made available to employees on the road, and even customers. The SSL
VPN administrator could use the Web portal in order to resolve a number of problems.
The end user experience on the IAG Web portal can be improved. Some tools are
made available to the end user to utilize during an active session on the Web portal.
The main goal of these tools is to eliminate a large portion of support calls that can
potentially be made to a support desk.
Defi ned Applications
Defi ned applications are the applications the SSL VPN administrator published after
creating the portal trunk. This list of applications is available in the Web portal to the
end user. The list is also available in the toolbar on the Web portal.
Depending on endpoint policies set up and based on the managed or unmanaged
device connecting to the Web portal will the end users see a list of defi ned applications.
The SSL VPN administrator has the ability to make an application portal link on
noncomplying devices in the endpoint policy show up grayed or invisible. This can
be done on the General tab of the IAG Confi guration page.
Credentials Management
Working in an environment where there are potentially hundreds or even thousands of
end users who not only work in the offi ce or at home, but also work on the road or
remote offi ces, user password management issues will arise.
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